With the purchase of Customer Support, you receive 1-year email support and upgrades for NJDX software.
Price
list for Software Tree Support Agreements
The
prices for our Support Agreements are as follows:
1-year support agreement
for NJDX - $200.00
(1st year support may be included with the initial product purchase.)
Terms
and Conditions of Software Tree Support Agreements:
- Only
customers who have the current version of NJDX may qualify
for subsequent Support Agreement. A lapse in support agreement
will disqualify purchase for subsequent support agreement.
- Software
Tree will only provide support for NJDX and its related products.
We cannot provide support for third party software or hardware
products.
- Only
the current version of NJDX and any future commercial releases
of NJDX are supported with a Software Tree Support Agreement.
- To
initiate the support process your question must be submitted
through to the support@softwaretree.com e-mail address.
Your request will be responded to within
72 hours from the time of our receipt. The amount of time
then needed to fix the problem will be dependent upon the
complexity of the problem and the resources available.
- Software
Tree makes no warranties that a satisfactory resolution
will be provided to your support question, however, we do
warrant that for all our supported customers, the very best
resources will be made available in an attempt to provide
a resolution.
- This
Support Agreement allows access to free upgrades of the
NJDX software. If an upgraded version of NJDX is commercially
released during the 12 month maintenance period, Software
Tree will issue the release free of charge to the Maintenance
Agreement customer.
- This
Support agreement does not include free access to on-site
or off-site NJDX training sessions.
- By
purchasing a Support agreement you automatically accept
the terms of this agreement.
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