With the purchase of Customer Support, you receive 1-year support and upgrades.
This includes telephone and email assistance on all aspects
of the software including implementation and application utilization.
list for Software Tree Support Agreements
prices for our Support Agreements are as follows:
1-year support agreement
for JDX - $1,000.00
(1st year support must be purchased with the initial product purchase.)
and Conditions of Software Tree Support Agreements:
customers who have the current version of JDX may qualify
for subsequent Support Agreement. A lapse in support agreement
will disqualify purchase for subsequent support agreement.
Tree will only provide support for JDX and its related products.
We cannot provide support for third party software or hardware
the current version of JDX and any future commercial releases
of JDX are supported with a Software Tree Support Agreement.
initiate the support process your question must be submitted
through to the firstname.lastname@example.org e-mail address or
by calling +1 408 282-3606 between 0900 and 1700 Pacific
Standard Time. Your request will be responded to within
72 hours from the time of our receipt. The amount of time
then needed to fix the problem will be dependent upon the
complexity of the problem and the resources available.
Tree makes no warranties that a satisfactory resolution
will be provided to your support question, however, we do
warrant that for all our supported customers, the very best
resources will be made available in an attempt to provide
Support Agreement allows access to free upgrades of the
JDX software. If an upgraded version of JDX is commercially
released during the 12 month maintenance period, Software
Tree will issue the release free of charge to the Maintenance
Support agreement does not include free access to on-site
or off-site JDXtraining sessions.
purchasing a Support agreement you automatically accept
the terms of this agreement.